HSU Computing, Inc

FAQ - License

Our products are subscription based starting July 1, 2020. We will support products purchased before July 1, 2020 until June 30, 2021.

We changed our software license model from perpetual license to annual subscription based on 7/1/2020.

Products purchased before 7/1/2020 will be supported until 6/30/2021 unless you have purchased annual support for the purchased products. This support applies to individual licenses and site licenses.

The content below is our old license terms.

General

What's the difference between a "Trial Program" and the "Licensed Program"?
The trial version is fully functional, not a stripped down version. However, some of the output fields are altered or scrambled. For example,

  • last name "Doe" will be altered to "DDD" and "Smith" to "SSSSS"
  • Claim number 1234 may be scrambled to "4321" or "2314"
  • Payment of $12.50 may be scrambled to $16.10 or another random amount

Please do not use the data displayed or exported by the trial version in your production Environment.
How does license work?
Our license is issued to a specific computer. Once the license is activated on the computer, any user can use the program on that computer. If you use two computers in your office, you need to purchase 2 licenses, one for each computer. For example, John and Mary are using the same computer in the office, you need to purchase one license for that computer. If John is using two computers for his work, one desktop PC and one laptop PC, John needs to purchase 2 licenses, one for his desktop and one for his laptop computer.
What is a Site License?
A Site license allows you to install and activate multiple PC's in one geographical location, (Site). If your company has multiple locations (branch offices), you need to purchase one site license for each location. If you have two offices are with in 2 miles from each other, you can share the same site license. For example, company "ACME Corp" has two offices in an office complex in LA and one branch in NY city. Assuming offices in LA are in the same office complex and are within 2 miles from each other, Acme Corp needs to purchase 2 Site licenses, one for two LA offices and one for NY City office.
How long do you support the product?
We support our products for a year after your original purchase unless you purchase additional support for the product. We will fixes bug, not adding new features, when we receive the error report based on a as needed basis. This applys to both individual licenses and site licenses.

Purchase

How to purchase a license?
You can purchase our products at the Buy page. We accept all major credit cards. If you want to pay by check or issue a purchase order, contact us at Contact page.
What is your Return and Refund Policy?
We provide fully functional trial software for download to anyone who is interested in. This allows all prospective buyers to test and evaluate our products in their own production environment. Buyer is responsible for ensuring that the software meets their needs and requirements before purchasing. Therefore, software purchased on-line through our website is considered final and no return or refund will be issued.

License Activation

How to activate my license?
Open your purchased program. Go to the "Help" menu, then, the "Activate License" sub-menu. Enter your email address and password then click the activate button. Be sure to use the email address you used to purchase the license at our website. If you forgot your password, you can reset it at the login page.
Do I have to activate every single machine if I purchase a site license?
Yes. You should use a company email address and password to purchase the license, not your personal password. Each individual user must use this email and password to activate his/her computer. If you already purchased the site license with your personal password, you can reset it at the login page.
I have problem activate my license online. What can I do?
See instruction on this page: Activate License Offline.
How much do you charge to transfer a license to a different computer?

Each user license is bound to a specific computer. It is very important that you let the user of the program to activate the purchased license at his/her computer. You can request to move a license to a different computer within the first year of your purchase. There is a reactivation fee of $30.00. You can not move the license to a different computer one year after your purchase. You need to purchase a new license for that new computer. This policy goes into effect on 12/31/2015.

There is no such restrictions on the site license. However, the site license is issued to a company at a specific geographic location. For Company with branches at different locations, you need to purchase separate site license for each location where the program is used.

More questions?
Just ask.  support@hsu-computing.com